1. Introduction

CarWoow California ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name, address, phone number, and email address
  • Driver's license information
  • Social Security number (for credit applications)
  • Financial information (income, employment, credit history)
  • Vehicle information (current vehicle, trade-in details)
  • Insurance information
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website or source
  • Device information
  • Cookies and similar tracking technologies

Third-Party Information

We may receive information about you from third parties, including:

  • Credit reporting agencies
  • Financial institutions
  • Marketing partners
  • Social media platforms
  • Data aggregators

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing vehicle sales, leases, and service transactions
  • Evaluating credit applications and financing options
  • Providing customer service and support
  • Communicating about our products and services
  • Sending marketing communications and promotional offers
  • Improving our website and services
  • Conducting market research and analytics
  • Complying with legal obligations
  • Preventing fraud and ensuring security
  • Personalizing your experience

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in:

  • Processing payments and financing
  • Conducting credit checks
  • Providing customer service
  • Marketing and advertising
  • Website hosting and maintenance
  • Data analysis and research

Business Partners

We may share information with:

  • Vehicle manufacturers and distributors
  • Financial institutions and lenders
  • Insurance companies
  • Extended warranty providers
  • Marketing partners

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Ensure the safety of our customers and employees

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of sensitive data
  • Secure data transmission protocols
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection
  • Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access and correct your personal information. You can update your information by contacting us or logging into your account.

Opt-Out

You can opt out of marketing communications by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly
  • Updating your communication preferences

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

  • Legal and regulatory requirements
  • Business needs and purposes
  • Customer relationship status
  • Data sensitivity and type

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Providing notice through our services

Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

CarWoow California - Privacy Officer

123 Auto Plaza Drive
Los Angeles, CA 90210

Phone: (555) 123-CARS (2277)

Email: privacy@carwoowcalifornia.com

Online: Contact Form

Your Privacy Matters: We are committed to protecting your personal information and respecting your privacy rights. If you have any concerns about how we handle your data, please don't hesitate to contact us.